We use the same materials, colors, sizes, and production processes as famous brands. Our lamps are produced in our own factory, ensuring high quality and consistency.

We shifted to online sales exclusively in 2020, which significantly reduced our costs. Our products come directly from our factories, allowing us to offer high-quality products at reasonable prices.

Yes, you can return the product at your own expense. Once we receive and inspect it, we will refund the principal amount minus our shipping costs.

To minimize any dissatisfaction, we can provide photos and videos of the product before shipping. Please mention this request when placing your order or contact our customer service for assistance.

Yes, we offer free replacement parts if there is any damage due to shipping or manufacturing defects. Please provide photos and videos as proof of the damage.

Ensure all parts are complete a week before installation. Our fixtures are easy to install and can be handled by an average electrician. If you encounter any issues, contact our customer service for assistance. Avoid any violent operations.

Yes, we support full refunds for quality issues with photographic evidence. You can choose either:

• A new replacement product.
• A full refund if you no longer want the product.

Products under 40" are usually shipped by courier, with a delivery time of 7-14 days.

Products over 40" are generally shipped by ocean freight, with a delivery time of 23-29 days.

For special products, our customer service will contact you to confirm the delivery time.

It usually takes 1-3 days to receive logistics information after the product is handed over to the logistics provider.

No, bronze and black are not the same. If you need pure black, please confirm with our customer service due to differences in the production process.

• Yes, for high ceilings, please confirm the required length of the rods, cord, and chain with our customer service.

Yes, please contact us at support@lightvelucia.com for discount information.

Yes, please contact us at support@lightvelucia.com for discount information.

Yes, new customers can subscribe to our newsletter to receive a newcomer discount code.

We accept PayPal, VISA, MasterCard, Maestro, and Electron.

Most of our products are made with high-quality brass and K9 crystal.

First, know your budget. Second, look for pictures that reflect your tastes. Third, gather fabric or color samples for any areas you plan to redecorate.

Installation instructions are included with every item. If unsure, we recommend contacting a licensed contractor or electrician.

No, our chandeliers are manufactured in Asia, including China.

Ensure the current is off before cleaning. Clean metal parts with a soft cloth dampened with a mild liquid soap solution, then wipe clean and polish with a very soft, dry cloth. Do not use metal polish. For wooden parts, use a fine furniture polish, avoiding metal surfaces. For glass or crystal shades, use warm water and mild liquid soap, rinse, and dry. Do not use an automatic dishwasher.

Yes, all our products come with a 3-year manufacturer’s warranty covering normal wear and tear.

Our products are not UL listed, but our electrical parts are UL listed and meet US safety codes for installation by electricians.

• Yes, all information is encrypted via SSL during transmission for maximum security. For more information on security and privacy, please click here.

• For further questions about shipping or other inquiries, please contact us at support@lightvelucia.com, and we will get back to you as soon as possible.